Instructions to Return/Exchange a Product:

- All returns must be double boxed -original box + shipping box + protecting material (such as peanuts)

- Please print the return form and follow the instructions described on it. You can see the return form from the following link: RETURN FORM

- If you want to exchange your product, fill the RETURN FORM; we will send the requested product with no additional charges as long as this one has the same value as the product(s) you originally purchased; in a case of a price difference, we will either issue a credit or a charge to your account. Coupons are not applied for any exchanges. We do exchange towards our published price in our web-site

- We don't accept returns for used items unless item is defective.

- Shipping charges are not refundable under any circumstances

- Enclume, John Boos Furniture; Organize it All and Home Style products are custom-ordered at your request. Consequently, for returns or refused shipments, you will incur in two additional charges. They are as follows:
1. A shipping deduction based on our SHIPPING DEDUCTION TABLE. This charge was the cost incurred by Kitchen Universe for proving free shipping to you
2. A 25% restocking fee.

These charges will be deducted from the credit you receive for returns or refused deliveries. If you return a USED item, Kitchen Universe reserves the right to accept, it might be sent back or a 25% restocking fee will be issued. This decision is made solely at Kitchen Universe's discretion. Shipping charges don't count on the restocking fee

- Please print the return form and follow the instructions described on it. You can see the return form from the following link: RETURN FORM

- We will apply a shipping charge deduction to all refunds; you can find it by clicking here: SHIPPING DEDUCTION TABLE

- If you want to exchange your product, fill the RETURN FORM; we will send the requested product with no additional charges as long as this one has the same value as the product(s) you originally purchased; in a case of a price difference, we will either issue a credit or a charge to your account.

- Allow 2 to 3 weeks before inquiring about return credits. We can not respond to inquiries before that time and by using our site you agree not to dispute the charges for returned items until 8 weeks after receipt by us. We need to inspect every return carefully.

- No credit will be given for items returned after 30 days or not in the received condition with all packing material included. Items that are not in new and unused condition and in the original manufacturer package will not be accepted for refund or exchange.

- Returning a product without BAR CODE will result in no possible refund

- Returning an used product will result in no possible refund.

- If you received a GIFT with your purchase you MUST return it in the same condition you received it; failure to this claim, will result in no possible refund


Damaged Items:

- In the unlikely event that you receive a broken item you must contact us within 5 business days at 1-877-256-4557 or email us to info@kitchen-universe.com . Fedex or UPS may arrange to pick up your product. We will send a replacement 1-2 days after the carrier has picked up the product to inspect it. Do not throw away the original box, peanuts, shipping labels, etc; we need them to process refunds or replacements.  Failure to provide the original packing material may end on no credit or replacement.

- If the item arrived damaged, don't use it, report it within 5-business days after you have received it.

- Expedite shipping charges will not be refunded under any condition.


Defective Items:

- In the unlikely event that your item is defective within 30-days of purchase, we will ship a replacement once we have received the defective unit; we can ship before receiving the unit; however your credit card will be charged for the amount of the purchase. Once we receive the item back, you'll get a full refund to your credit card. We will be responsible for all shipping charges of both the replacement and the defective units.

- After 30-days of receiving the item -counting from the date the shipper carrier has left the merchandise at shipping destination-; warranty issues must be dealt directly with the manufacturer. Sometimes warranty will be also handled by the manufacturer even before the 30th day. This is determined by Kitchen Universe customer service and depends on the manufacturer

Warranty:

- Warranty issues must be dealt directly with the manufacturer. Some manufacturers allows to service warranty work, this will depend on each manufacturer

- Warranty is voided outside of the US

Special Conditions For Espresso Machines:

- Must problems with espresso machines can be fixed over the phone with the assistance of a qualified technician. Please call us toll-free to 1-877-256-4557 to ask for any advice for a machine you have purchased from us, our staff will provide you solutions to solve your problem. If we cannot solve your problem, please follow all steps described above and the following instructions

- In case you are returning an espresso machine; please pack all original packaging, warranty card instruction booklets, paperwork, etc... Please clean the machine and making sure it is free of water before shipping. Extract water through the steaming wand and brew group. Any water left in the machine can freeze causing extensive damage. (You are responsible for making sure this is done properly and will be charged if the machine is damaged).

- IMPORTANT NOTE TO ALL SEMI-AUTOMATIC ESPRESSO MACHINES. Lack of water in the internal boiler, not just the water reservoir, can damage the heating element; these cases are not handled under warranty as this is not a defect of the machine. Customer should watch the water intake hose when starting the machine for the first time to ensure water is being drawn in. If not, they should stop machine immediately and contact us.

Expedite Deliveries / Transit Time: