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Shipping and Returns

It is only available for the contiguous US. We ship from several warehouses located throughout the US.


We do ship all international orders via the United States Postal Service (USPS) through International Priority Mail Service and First Class International Service. Orders to Canada can be shipped via USPS, UPS or FEDEX

All of our electrics are 110 V / 120 V unless notated on the product description.

Warranty service is performed only in the United States, meaning the product will need to be returned to the US; we can assist you on having this done; customer is responsible for shipping charges.

All returns for international orders require a RA# number to be able to authorize it; please request it to

Shipping charges are not refundable under ANY circumstances. Customer is responsible for charges both ways; when you place an international order, you agree to these policies.


Kitchen Universe offers two carrier choices for shipping goods to Canada. Goods can be shipped via UPS (Standard Service), FEDEX International (both are defined as couriers) or via US Postal Service. Customers are able to make the choice of carrier before completing the order in our website. Rates will be displayed before completing the order. The shipping rate displayed in the website includes transportation only. Please be advised that if goods are subject to duties according to the Canadian Law, UPS or FEDEX carrier will collect duties and brokerage fees before delivering the goods to the person or entity where order is being shipped to. Kitchen Universe is not responsible for duties or brokerage fees. If you want to avoid brokerage fees, you should consider the option of shipping via USPS
Return Form


Any item purchased from can be returned in a new and unused condition within 30 days for a refund or exchange.

Important Note: We will deduct shipping charges from our warehouse to your location. It will range depending on the items you have ordered.

Return shipping charges are not refundable.

Shipping charges to return the order are at your expense. Please use any kind of carrier with a tracking service tool. Insure the item for the amount of purchase. Pack the item the same way you received it, with our proper packing material and double boxed. Don’t return the item in its retail box; please double box it.


1) Fill all needed information

2) place the item(s) you are returning along with this form and packing slip (if available) In a double box (original retail box + brown box + cushion materials)

3) Ship the package with appropriate postage to the following address:

Kitchen Universe Returns
350 NE 24th St. Suite #300
Miami, FL 33137

Name: _____________________________________________, Order ID :___________

Address: ________________________________________________________________

City: ________________________ State:_________________Zip Code:_____________

Phone: _________________________Email: ___________________________________

REASON TO RETURN (write item number in case of exchange; write an ‘X’ in case of refund):

Exchange it for item#:_________________________, Issue a Refund: ______________

Damage Item

In the unlikely event that your item was damage on transit, it must be reported within 5 days after you have received it. We will send you a pre-paid return label to return the item for replacement at our expense.

Please email us at; and we will be happy to assist you. Please keep original packaging foaming material and paperwork.

Shipping Deduction Table
 Order Amount
 Shipping Deduction Charge
 Below $69.00
 Whatever amount you already have been charged
 Below $69.00 With Free Shipping
 Between $69.01 and $100.00
 Between $100.01 and $200.00
 Between $200.01 and $300.00
 Between $300.01 and $400.00
 Between $400.01 and $500.00
 Between $500.01 and $700.00
 Between $700.01 and $1000.00
 Between $1000.01 and $2000.00
 Above $2000.01