Order Cancellation
We cannot guarantee cancellation of orders once they have been placed. If you have placed and order and need to cancel it, the package needs to be refused upon delivery; shipping charges will not be refundable, including Free Ground Shipping orders unless we are able to cancel your order. There is no guarantee of cancellation once an order is placed.
We do every effort to stop orders that are cancelled upon customer request. However, if cancellation is requested while package is in transit, a re-stocking fee will apply. The re-stocking fee to be charged is the cost that carrier charges us for shipping to your destination and back to our warehouse. This re-stocking applies to all free shipping orders. This charge depends on weight and destination. it varies from 15% to 20%.
