Returns
How do I return an item?
If there are any delays due to weather conditions or any nature related problems. Shipping charges will not be refundable.
- Most items purchased from Kitchen Universe can be returned in new and unused condition within 30 days for a refund of the purchase price. (If your item came with a free gift, the gift must also be returned in new, unused condition to receive a full refund). All fully automatic espresso machines are subject to manufacturer's policies, to return them please contact us at: info@kitchen-universe.com
- We don't accept returns for used items unless item is defective.
- Furniture including Kitchen Carts, Kitchen Islands, Working Tables, Benches, Butcher Blocks and Food are not returnable under any condition. If any piece of furniture is defective; it will be exchanged not returned.
- Parts can only be returned when they don't fit the intended replacement unit; if your part doesn't fit and we have shipped the correct product (part number on product matches item number on your invoice); return freight will be paid by customer.
- Extended warranty is not refundable under any circumstances; this is a third party service; it's not refundable
Extended Return Period For Holiday Shipping
Returns are now accepted through 01/31/2023 on the same conditions as our return policies
